Booking & Payment Conditions

Booking and Payment Conditions

General Conditions

Booking Conditions

  • The HochLeger Chalets are only reserved for the number of people stipulated in the reservation confirmation. Subletting is expressly prohibited. The chalets, as well as all other facilities and conveniences of the Hochleger Chalets, are exclusively for the use of our registered guests.
  • Specific chalets are reserved as requested by our guests. However, we do reserve the right, if urgently needed, to assign an alternate chalet of an equivalent type.

Please take time to read about our all-inclusive services 

Enjoyment and a high-quality vacation experience are the focus of everything we do for our guests. We constantly strive to provide our valued guests with an unforgettable setting for their holidays. Should you have any additional questions or concerns, we are always more than happy to assist. Please let us know if you have any personal wishes - we will be glad to take care of them for you.

Your "Natural Beauties" team in Zillertal

» Payment Conditions

Payment Conditions

In order to make your deposit, please provide us with your credit card information: Feel free to use the secure form here on our website!

  • 30 % of the total amount due with your booking
  • 70 % of the total amount due by no later than 7 days prior to arrival, debited to the same credit card

Any additional charges accrued during your stay will be payable at check-out. We are happy to accept your credit card (EC/Maestro, Visa, MasterCard).


  • Check-in between 3 and 7 p.m. - If you expect to arrive later, please let us know in advance.
  • Check-out is by 11 a.m. on departure day.

Opening Times

  • Our telephone concierge service is available daily from 8 a.m. until 9 p.m.
  • Massage and beauty treatments are by individual appointment
  • at the Posthotel: during main seasons from 6:30 p.m. until midnight bar luise, restaurant "HeLeni" daily open from 06:30 - 09:30 (Wednesday only menue, no a la carte)

Cancelation Conditions

  • Cancelations are only valid in writing.
  • The deposit will be retained as a cancelation charge and will not be reimbursed.
  • Cancelation charges are calculated as follows:
    From reservation confirmation until 62 days prior to scheduled arrival: The deposit will be retained as a cancelation charge.
    61 to 31 days prior to arrival date: 20 % of the total amount as a cancelation charge
    30 to 08 days prior to arrival date: 80% of the total amount as a cancelation charge
    7 days or later prior to arrival date, or in the event of premature departure: 100% of the total amount as a cancelation charge
  • Here you can purchase holiday cancelation insurance coverage:
  • All other aspects of the reservation are handled in accordance with Austrian Hotel Contracting Conditions (ÖHVT).
  • Jurisdiction in the case of dispute: Zell am Ziller
  • Receipt of your deposit indicates your acceptance of our booking conditions as stipulated.