Booking & Payment Conditions

Booking & Payment Conditions

General Conditions

Booking conditions

  • The suites in the ZillerLodge are reserved only for the number of people stated in the reservation confirmation. Subleasing is not allowed. Suites as well as all facilities and amenities of the ZillerLodge are exclusively reserved for our guests who have registered and checked in.
  • Suites are reserved according to our guests' wishes. However, we do reserve the right to substitute a suite of equal quality if needed.

Please also see our inclusive services

Enjoyment and a high-quality vacation experience are the focus of everything we do for our guests. We constantly strive to provide our valued guests with an unforgettable setting for their holidays. Should you have any additional questions or concerns, we are always more than happy to assist. Please let us know if you have any personal wishes - we will be glad to take care of them for you!

Your ZillerSeasons team in the Zillertal

Payment conditions

In order to make your deposit, please provide us with your credit card information: feel free to use the secure form here on our website!

  • 30 % of the total amount due with your booking
  • 70 % of the total amount due by no later than 7 days prior to arrival, debited to the same credit card

» General terms & conditions

Any additional charges accrued during your stay will be payable at check-out. We are happy to accept your credit card (EC/Maestro, Visa, MasterCard).

Check-in & check-out

  • Check-in between 3 and 7 p.m.
    If you expect to arrive later, please let us know in advance.
  • Check-out is by 11 a.m. on departure day.

Opening times

  • Our telephone concierge service is available daily from 8 a.m. until 9 p.m.
  • Pine sauna including relaxation room and organic, wooden pool are freely accessible anytime to guests of the ZillerLodge.
  • Massage and beauty treatments are by individual appointment
  • Gipfeltreff fireside lounge at the Posthotel: during main seasons open from 6:30 p.m. until midnight

Cancellation conditions

  • Cancellations are only valid in writing.
  • The deposit will be retained as a cancellation charge and will not be reimbursed.
  • Cancellation charges are calculated as follows:
    From reservation cancellation
    30 to 8 days prior to arrival: 80 % of the total amount as a cancellation charge
    7 days prior to arrival or early departure: 100 % of the total amount as a cancellation charge
  • Recommendation: you can purchase travel cancellation insurance here:
  • All other aspects of the reservation are handled in accordance with Austrian Hotel Contracting Conditions (ÖHVT).
  • Jurisdiction in the case of dispute: Zell am Ziller
  • Receipt of your deposit indicates your acceptance of our booking conditions as stipulated.