ZillerSeasons
General Booking and Stay Terms

The contracting party and operator of the ZillerSeasons properties DasPosthotel, MalisGarten, Gut Stiluppe and Hochleger is:

DasPosthotel GmbH
Rohrerstraße 4
6280 Zell am Ziller
Austria

The service, payment, cancellation and rebooking terms expressly stated for a rate or offer at the time of booking shall take precedence. These General Booking and Stay Terms of DasPosthotel GmbH shall apply thereafter.

In addition, the General Terms and Conditions for the Hotel Industry 2006 (AGBH 2006), version dated 15 November 2006 shall apply unless the aforementioned terms contain provisions to the contrary. Individual agreements shall remain unaffected.

These Terms shall not restrict any mandatory statutory rights of consumers.

The accommodation agreement is concluded when DasPosthotel GmbH accepts the booking. Acceptance is effected by sending the booking confirmation.

Any change to the number of guests, length of stay, room category or booked services requires confirmation by the hotel. The guest shall be informed of any resulting price change before the change is carried out.

There is no statutory 14-day right of withdrawal for hotel bookings for a specified date or period. A booking may be cancelled only in accordance with the terms of the rate booked.

• The booked accommodation is reserved exclusively for the number of guests stated in the booking confirmation. Subletting or making the accommodation available to unregistered third parties is not permitted.
• The facilities and services of the respective hotel are available to registered hotel guests to the extent stated and during the applicable opening hours.
• Persons who are not staying at the hotel may use individual facilities and services only by prior reservation, subject to availability and upon payment of the applicable advertised price.
• The saunas, pools and wellness areas of the respective hotel are available to hotel guests during opening hours at no additional charge.
• Breakfast is included with every room category booked at all ZillerSeasons properties.
• An evening menu or half board, full board or Vitalpension may be added only when the booking is made. Where a catering service has been booked at DasPosthotel or MalisGarten, the meal may be served at the respective neighbouring sister hotel on restaurant closing days or for operational reasons. The agreed catering service shall be provided there to an equivalent standard and at no additional charge. Guests shall be informed in good time. Irrespective of the foregoing, guests may dine à la carte in the restaurants during their respective opening hours and subject to availability. Occasional restaurant closing days remain reserved.
• A catering service agreed when the booking is made forms part of the booked arrangement. It cannot be cancelled separately free of charge, nor can a separate refund be claimed for it. If the entire stay is cancelled, the terms of the booked rate shall apply to the entire arrangement.
• The services and catering included in a package are specified in the respective package description and booking confirmation.
• Room, chalet and suite types are reserved in accordance with the booking confirmation. If, for a material operational reason, accommodation in the confirmed type is not possible, the guest may be provided with accommodation of at least an equivalent standard at no additional charge.
• If accommodation cannot be provided at the booked property, the provisions of the AGBH 2006 concerning the provision of substitute accommodation shall additionally apply.

The amount and due date of any deposit and the due date of the outstanding balance are governed by the terms stated at the time of booking. Any deposit paid shall be credited in full towards the total amount due.

Notwithstanding clause 3.3 of the AGBH 2006, certain rates may require an immediate deposit or payment in full in advance. The payment terms displayed before the booking is completed shall be decisive.

Notwithstanding clause 8.1 of the AGBH 2006, any outstanding balance must be paid no later than upon arrival unless otherwise stated for the rate booked.

The hotel invoice may be paid in cash, by bank transfer made sufficiently in advance or using one of the cards accepted at the relevant time. Maestro, Visa, Mastercard, American Express and V Pay are currently accepted.

SEPA transfers in euros may be made from EU and EEA countries. The Swiss account stated below is available for transfers from Switzerland. Any bank or transaction charges shall be borne by the person making the payment, to the extent permitted by law.

All prices are stated in euros and include statutory VAT, but exclude the applicable local tax. The local tax shall be shown separately before the booking is completed.

• DasPosthotel GmbH
  Sparkasse Fügen
  IBAN: AT34 2051 0002 0021 0698
  BIC: SPSCAT22XXX
   
• DasPosthotel GmbH
  Bank Austria Unicredit Innsbruck
  IBAN: AT27 1200 0100 2900 8652
  BIC: BKAUATWW
   
• DasPosthotel GmbH
  BTV Mayrhofen
  IBAN: AT84 1639 0001 3920 5758
  BIC: BTVAAT22
   

 Bank details for guests from Switzerland:
 

• DasPosthotel GmbH
  BTV Innsbruck, Zweigniederlassung Staad
  IBAN: CH63 0852 5000 SA31 683AA
  BIC: BTVACH22XXX

If arrival after 7.00 pm is planned, the hotel must be notified in advance no later than on the agreed day of arrival.

If no such notification is given and the guest does not take up the booked accommodation, the accommodation shall remain reserved until 12.00 noon on the day following the agreed arrival date, including where a deposit or advance payment has been made. Thereafter, the hotel shall be entitled to make the accommodation available to another guest.

The terms and no-show charges applicable to the booked rate shall remain unaffected. This provision applies notwithstanding clause 5.3 of the AGBH 2006.

Individual rates and offers may be subject to different payment, cancellation and rebooking terms. The terms displayed before the booking is completed and included in the booking confirmation shall be decisive.

A rate expressly designated as “Non-refundable” cannot be cancelled or changed once the booking has been completed. The total price is due at the time of booking. No refund shall be made in the event of cancellation or no-show.

The guest’s mandatory statutory rights, in particular in the event of a failure to provide the agreed service for which the hotel is responsible, shall remain unaffected.

Any complaint or defect should be reported to the hotel as soon as reasonably possible so that it can be investigated and, where appropriate, remedied during the stay.

The guest’s statutory rights shall remain unaffected.

Bookings and stays by minors travelling alone are permitted only with the hotel’s prior approval and the written consent of their legal representative.

Pets may be brought to the hotel only if notified in advance and expressly confirmed by the hotel. The prices and terms stated at the time of booking shall apply. For dogs, the dog policy provided before the booking is completed shall additionally apply.

The animal’s owner is responsible for its appropriate supervision and for compliance with the house rules. The owner shall be liable for any attributable damage in accordance with the applicable statutory provisions. Any cleaning actually required beyond standard room cleaning and any attributable repairs may be charged.

Statutory provisions shall apply to legally recognised assistance dogs.

Redemption

Vouchers issued by DasPosthotel GmbH may be redeemed at any property operated by it unless a restriction to the contrary is stated on the voucher. Redemption requires advance reservation, is subject to availability and shall be based on the prices applicable when the voucher is redeemed.

If the price of the requested service exceeds the available voucher value, the difference must be paid.

Purchased monetary vouchers

Purchased monetary vouchers shall be credited at their stated monetary value. They are transferable unless expressly issued to a specific person.

Partial redemption is permitted. Any remaining credit shall remain on the voucher and may be redeemed at a later date.

No interest shall accrue on the voucher value, and it cannot be redeemed for cash, unless mandatory statutory provisions provide otherwise. Statutory rights of withdrawal and reimbursement shall remain unaffected.

Vouchers issued for deposits

Where it is agreed in connection with a cancellation that a deposit already paid will be credited in the form of a voucher, the voucher value shall correspond to the amount credited for this purpose.

These vouchers may be redeemed in the same manner as purchased monetary vouchers at any property operated by DasPosthotel GmbH. Partial redemption is permitted; any remaining credit shall be retained.

Such a voucher shall be issued in accordance with the cancellation terms applicable to the booking or on the basis of an individual agreement with the guest. Statutory reimbursement rights shall remain unaffected.

Complimentary vouchers

Vouchers issued by DasPosthotel GmbH free of charge for promotional, goodwill or special occasions shall be valid for twelve months from the date of issue unless a different validity period is stated on the voucher.

They may be redeemed only for the services specified on the voucher and subject to the conditions stated on it. Cash redemption, interest and reimbursement of any unused value are excluded.

Partial redemption is permitted only where the complimentary voucher states a specific monetary value. A voucher issued for a specific service cannot be redeemed in part.

Transfer and loss

Vouchers are transferable unless expressly personalised or subject to specific eligibility requirements.

In the event of loss, theft or damage, a voucher may be replaced only if it can be clearly identified and has not already been redeemed. No replacement shall be provided for a voucher that has already been redeemed.

We accept no liability for found, forgotten or lost items.

We are happy to retain items left behind or found property for 12 months. After this period, such items shall be disposed of or donated.

At your request, we will be happy to forward an item subject to the following terms:

Handling and shipping charges:

• Flat-rate shipping and service charge within Austria: EUR 40
• Flat-rate shipping and service charge to other EU countries: EUR 60
• Flat-rate shipping and service charge to destinations outside the EU: EUR 80

Important information:

• For security reasons, bank and payment cards are always destroyed by the hotel.
• Please submit an enquiry using our Lost & Found form at lostandfound.zillerseasons.at.
• The applicable charge becomes due only after the item has been found and its forwarding has been requested.
• Following advance payment, the item shall be sent through a shipping provider and subject to that provider’s terms of carriage.
• Items are sent using an insured shipping service. However, we accept no liability whatsoever for loss or damage in transit.
• Different charges apply to bulky items, complete items of luggage and other large objects.

Information concerning the nature, scope, purposes and legal bases of the processing of personal data, as well as the rights of data subjects, is available in our Privacy Policy.